05/03/2021– Bingham Healthcare—A Friendly Place
I. Report of Goals
Before getting into this week’s topic, take a moment and report on your department goal(s).
II. Success Stories
Take a moment to share one or two brief success stories of Meaningful Encounters with patients or guests.
III. Bingham Healthcare—A Friendly Place
The Golden Rule: Do To Others As You Would Have Them Do To You. Parallel to the Mother Test, which we discussed in a previous HQHC Huddle, is the Golden Rule. The Golden Rule is a universal principle found in nearly every major religion, worldwide. The principle is consistent with our goal of being a company with high compassion. Kindness is an inherent quality of compassion. Kindness is an imperative for Team Bingham members.
How can the golden rule help you maintain an attitude of kindness and compassion for those you encounter during your work day?
Nick Borden is an engineer on our maintenance crew. Nick has an infectious smile. I have observed Nick interact with patients, guests, and coworkers. I see Nick stop what he was doing to say hello with a big friendly smile when a guest or coworker passes by. Other times, I’ve seen Nick Borden strike up conversations with hospital guests while in line in the café. Friendliness is a hallmark of a happy and healthy company.
Have you noticed that coworkers who are friendly seem to be happy at work? How is being friendly an important part of being happy at work?
I’m sure there are days when it’s a little harder for Nick to stop what he’s doing to make a kind Impression on his coworkers or guests. We should also recognize that everyone has bad days every now and then. Kindness and compassion cuts both ways. As the saying goes, “Everyone you meet is fighting a battle you know nothing about. Be kind. Always.” Work and life is hard. Be patient with your coworkers and give each other the benefit of the doubt.
How can kindness help our health system thrive?
Businesses that model upbeat, friendly behavior gain loyal customers, suppliers, and employees. Consider the story that Sheryl Norlund shared during a team meeting:
While getting on the elevator, one of the contractors who was working on some remodeling at our facility was also getting on. Sheryl and the other staff member acknowledged him with, “Good morning, how are you doing?” The contractor proceeded to tell them that he is amazed every time he comes to one of our facilities. “No matter where I am in your organization,” he said, “I am always acknowledged and greeted kindly by everyone who works here.” He told them that when working on projects at the other facilities in our region, most employees will not even make eye contact, let alone say hello. “They just continue on, walking by with their head down,” he said.
I think this say’s a lot about how different Team Bingham really is and how we care for our patients and each other. This is just one example of how we distinguish ourselves from our competitors and why I am always honored and humbled to be a member of the Bingham family.
Set one of these goals this week:
1. This week, learn the names of as many coworkers as you can (and not just the ones you interact with in your daily job duties). Try calling them by name when you pass them in the halls.
2. Greet 100% of the people you pass/meet with a giant smile and give an enthusiastic, “Hello!” “Hi!” “¡Hola!”
3. Be attentive and watch for unspoken needs. Once identified, step out of your comfort zone and ask to help. patients and guests.